General Terms & Conditions (GTC)

1. Scope of Application

These General Terms & Conditions (GTC) apply to all bookings and services provided by Wengen Select (hereinafter referred to as the “Provider”) in relation to holiday rentals and associated services.

2. Conclusion of Contract

A binding contract is concluded once:

• a booking has been made by the customer, and

• the booking has been confirmed in writing by the Provider (email is sufficient).

The person making the booking must be at least 18 years old and acts on behalf of all accompanying guests.

3. Services

Wengen Select offers the rental and/or brokerage of holiday accommodations in Wengen, Switzerland, as well as related services.

4. Prices and Payment

All prices are stated in CHF.

• A deposit is due at the time of booking

• The remaining balance must be paid by the agreed date prior to arrival

• For bookings made less than 6 weeks before arrival, the full amount is due immediately

If payment is not received on time, the Provider reserves the right to cancel the booking.

5. Cancellation Policy

Cancellations must be made in writing and are effective from the date of receipt.

If the guest cancels and no replacement booking is secured, the following terms apply:

• More than 2 months before arrival: 100% refund

• Between 2 months and 1 month before arrival: 50% refund

• Less than 1 month before arrival: no refund

In the event of early termination after arrival, the full rental amount remains payable.

In cases of force majeure (e.g. government travel restrictions), a rebooking may be offered at the Provider’s discretion.

Guests are strongly advised to obtain comprehensive travel insurance.

6. Use of the Accommodation

The accommodation may:

• be used exclusively for holiday purposes

• only be occupied by the agreed number of guests

The following are not permitted:

• Parties or events

• Illegal activities

• Disturbance of neighbours

7. Conduct and Duty of Care

Guests agree to:

• treat the accommodation with care

• avoid causing damage

• report any damage immediately

Guests are liable for:

• damaged or missing items

• any damage caused during their stay

8. House Rules

• Smoking is not permitted inside the accommodation

• Pets are not allowed

• Ski equipment must be stored in designated areas only

9. Check-in / Check-out

• Check-in: from 15:00

• Check-out: by 10:00

The accommodation must be left in a clean and orderly condition.

10. Liability

The Provider is only liable for damages caused by intentional or grossly negligent conduct.

No liability is assumed for:

• loss or theft of personal belongings

• external circumstances (e.g. weather, transport disruptions)

11. Changes and Cancellation by Provider

The Provider reserves the right to amend or cancel bookings if necessary due to unforeseen circumstances.

In such cases:

• a suitable alternative will be offered, or

• a full refund will be issued

12. Complaints

Any complaints must be reported immediately during the stay.

Complaints submitted after departure cannot be considered.

13. Applicable Law

Swiss law shall apply exclusively.

The place of jurisdiction is the Provider’s place of residence.